Terms of Use

By accessing our website, mobile application, USSD platform, or any other digital service offered by GMB Microfinance Bank Limited ("GMB MFB", "we", "our", or "us"), you agree to be bound by these Terms of Use and all applicable laws and regulations of the Federal Republic of Nigeria. If you do not agree with any part of these terms, you must discontinue use of our services immediately. These Terms of Use constitute a binding legal agreement between you and GMB Microfinance Bank Limited, a company duly licensed by the Central Bank of Nigeria (CBN) under the Banks and Other Financial Institutions Act (BOFIA) 2020.

To use our services, you must: - Be at least 18 years of age (or 16 with verified parental consent for junior accounts) - Be a Nigerian citizen or hold valid residency status in Nigeria - Provide accurate, current, and complete information during registration and KYC verification - Not be subject to any CBN or EFCC sanction, court order, or regulatory restriction prohibiting you from operating a bank account in Nigeria We reserve the right to decline, suspend, or terminate service to any person who does not meet these eligibility criteria or who provides false information.

Opening an account with GMB MFB requires successful Know Your Customer (KYC) verification in accordance with CBN's Customer Due Diligence Regulations. You agree to: - Submit valid government-issued identification (NIN slip, national ID card, international passport, or driver's license) - Provide a valid Bank Verification Number (BVN) - Submit proof of address (utility bill, tenancy agreement) where required - Promptly update your information if it changes - Cooperate with Enhanced Due Diligence (EDD) requests for high-value or flagged transactions Failure to maintain up-to-date KYC documentation may result in account restrictions as required by CBN regulations.

Our services are provided for lawful personal and business banking purposes only. You agree to use our platforms exclusively to: - Conduct legitimate financial transactions - Access your account information and statements - Apply for financial products and services - Communicate with our customer service team You must NOT use our services to: - Facilitate money laundering, terrorist financing, or any activity prohibited under the Money Laundering (Prevention and Prohibition) Act 2022 - Process proceeds of criminal activity - Conduct unauthorized bulk transactions or automated scraping - Circumvent transaction limits set by CBN - Impersonate GMB MFB staff or other customers

All transactions are subject to limits prescribed by the CBN and internal risk policies. Current limits include: Tier 1 Accounts (basic KYC): Single transaction limit of ₦50,000; daily cumulative limit of ₦200,000; maximum account balance of ₦300,000. Tier 2 Accounts (mid-level KYC): Single transaction limit of ₦200,000; daily cumulative limit of ₦500,000; maximum balance of ₦500,000. Tier 3 Accounts (full KYC): Limits as determined by CBN guidelines and our internal policy. GMB MFB reserves the right to place transaction holds, request additional documentation, or reverse transactions that appear suspicious or breach AML/CFT thresholds.

Account maintenance, transaction, and service fees are disclosed in our Schedule of Charges, available at our branches and on our website. We reserve the right to revise fees in line with CBN guidelines and will provide at least 30 days' advance notice of material changes via SMS, email, or in-app notification. Electronic transfer charges comply with CBN's directive on fees applicable to electronic banking transactions. Stamp duty of ₦50 applies to eligible credit transactions above ₦10,000 as mandated by law.

All content on our website and mobile application, including text, graphics, logos, icons, images, audio clips, and software, is the property of GMB Microfinance Bank Limited or its licensors and is protected by Nigerian copyright laws and international intellectual property treaties. You may not reproduce, distribute, modify, create derivative works, publicly display, or exploit any content without our prior written consent. Limited personal, non-commercial use is permitted provided you retain all copyright notices.

Our services are provided on an "as is" and "as available" basis. While we strive for high availability, we do not warrant that: - Our platforms will be uninterrupted, error-free, or secure at all times - Results obtained through our services will be accurate or reliable - Any defects in our systems will be corrected immediately Planned maintenance windows will be communicated in advance where possible. GMB MFB shall not be liable for service disruptions caused by third-party infrastructure failures, NIBSS downtime, telecoms outages, or force majeure events.

To the maximum extent permitted by applicable Nigerian law, GMB MFB shall not be liable for: - Indirect, incidental, special, or consequential damages arising from your use of our services - Unauthorized transactions resulting from your disclosure of PIN, OTP, or account credentials to third parties - Losses arising from your failure to notify us promptly of a lost or stolen card or device - Decisions made based on financial information obtained through our platforms Our total liability for direct damages shall not exceed the value of the disputed transaction or ₦100,000, whichever is lower, unless otherwise required by CBN consumer protection guidelines.

If you have a complaint about our services: Step 1 – Contact our Customer Service: Call 08061299041 or email support@gmbmfbank.com. We will acknowledge your complaint within 24 hours and aim to resolve it within 7 business days. Step 2 – Escalate Internally: If unsatisfied, escalate to our Complaint Management Unit at complaints@gmbmfbank.com. Step 3 – CBN Consumer Protection: If we fail to resolve your complaint within 30 days, you may escalate to the CBN Consumer Protection Department at consumerprotection@cbn.gov.ng. Step 4 – Arbitration: Unresolved disputes may be referred to arbitration in accordance with the Arbitration and Mediation Act 2023, with proceedings conducted in Anambra State, Nigeria.

These Terms of Use shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, including but not limited to the Banks and Other Financial Institutions Act (BOFIA) 2020, the Central Bank of Nigeria Act 2007, the Consumer Protection Act 2019, and the Electronic Transactions Act.

We reserve the right to amend these Terms of Use at any time. Material changes will be communicated at least 30 days in advance via SMS, email, in-app notification, or website notice. Continued use of our services after the effective date of any amendment constitutes acceptance of the revised terms.

For enquiries relating to these Terms of Use: GMB Microfinance Bank Limited Community Plaza, Eke Market Square, Nibo, Anambra State Email: legal@gmbmfbank.com Phone: 08061299041 Website: www.gmbmfbank.com