Accessibility Statement
GMB Microfinance Bank is committed to making our digital services accessible to everyone, including people with disabilities.
Last Updated: June 2025 | Reviewed Annually
Our Commitment
GMB Microfinance Bank Limited is dedicated to ensuring that our website, mobile application, and all digital touchpoints are accessible to people with disabilities. We believe that financial inclusion is not only an economic imperative but also a human right — and accessibility is a fundamental part of that mission.
We are actively working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and continuously improve our platforms with accessibility in mind. This statement applies to our website at gmbmfbank.com, our GMB Mobile App, and our Internet Banking portal.
Conformance Status: Partially Conformant
Our website partially conforms to WCAG 2.1 Level AA. "Partially conformant" means that some parts of the content do not fully conform to the accessibility standard. We are working to address all known gaps on an ongoing basis.
What We Do for Accessibility
Visual Accessibility
- Sufficient colour contrast ratios (minimum WCAG AA 4.5:1 for normal text)
- Text resizable up to 200% without loss of content or functionality
- All images carry descriptive alt text
- No information conveyed by colour alone
- Focus indicators visible for keyboard navigation
Auditory Accessibility
- Captions provided for all video content
- Transcripts available for audio content
- No audio plays automatically without user control
- Auditory alerts supplemented by visual equivalents
Motor Accessibility
- All functionality accessible via keyboard alone
- Logical and consistent tab order throughout
- Target sizes meet minimum 44×44px touch target guidelines
- No time limits on critical banking tasks without extension options
- Skip navigation links available for screen reader users
Cognitive Accessibility
- Clear, plain English language at accessible reading levels
- Consistent navigation and page layouts
- Error messages that clearly describe what went wrong and how to fix it
- Forms with clear labels and helpful instructions
- Step-by-step guidance for complex processes like account opening
Standards & Guidelines We Follow
WCAG 2.1 Level AA
Web Content Accessibility Guidelines — our primary conformance target
ARIA 1.2
Accessible Rich Internet Applications — used for dynamic content and widgets
Section 508 (reference)
US federal accessibility standard used as an additional benchmark
NDPR Principles
Nigeria Data Protection Regulation inclusivity and non-discrimination principles
Assistive Technology Compatibility
Our digital platforms have been tested with the following assistive technologies:
| Technology | Support Level |
|---|---|
| NVDA + Firefox | Supported |
| JAWS + Chrome | Supported |
| VoiceOver (macOS/iOS) | Supported |
| TalkBack (Android) | Supported |
| Dragon NaturallySpeaking | Partial |
| ZoomText | Supported |
Known Limitations
While we strive for full accessibility, some areas are still being improved:
- Some older PDF documents may not be fully accessible — we are progressively replacing them with accessible HTML versions.
- Certain third-party widgets (e.g., live chat) may not fully meet WCAG 2.1 AA — we are engaging vendors to improve compliance.
- Some video content published prior to 2024 may lack closed captions — we are working to add captions retroactively.
Alternative Access to Services
If you experience difficulty accessing any of our digital services due to a disability, you can access the same services through alternative channels:
Phone Banking
Call 08061299041 for assisted telephone banking
Email Support
Email support@gmbmfbank.com for document accessibility requests
Branch Visit
Visit any GMB MFB branch — staff are trained to assist customers with accessibility needs
Report an Accessibility Issue
We welcome feedback on the accessibility of our services. If you encounter a barrier that prevents you from accessing content or completing a task, please let us know and we will work to resolve it promptly.
We aim to respond to accessibility feedback within 3 business days.
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